Refund and Dispute Policy

At My Device Ally, we are committed to transparent and fair treatment of all clients. This policy explains how refunds are handled and how disputes may be resolved.

Refund Policy

Full Refund: If the service has not been initiated and cancellation is requested within 24 hours of purchase.
Partial Refund: If a service has begun, based on the portion of work already completed.
No Refund: If the service is completed in full and no request is raised within 7 days of delivery.
Refunds are credited to the original payment method within 5–7 business days after approval.

Dispute Resolution

If you are dissatisfied with any aspect of our service, please contact us directly before approaching your payment provider. We will investigate the matter promptly and aim to reach a fair resolution. Depending on the circumstances, this may include a partial or full refund.

How to Raise a Concern

To raise a dispute or request a refund, please include your order ID, service date, and a description of the issue and contact us at:

My Device Ally
86–90 Paul Street, London, EC2A 4NE
Phone: +44 7451 290545
Email: support@mydeviceally.com

We aim to respond to all refund or dispute-related queries within 2 business days.

Last updated: 4 July 2025