Delivery & Fulfilment Policy

This Delivery & Fulfilment Policy explains how digital services purchased from My Device Ally Ltd are delivered and when fulfilment is considered complete.

1. Nature of Services

My Device Ally Ltd provides structured digital guidance and advisory services relating to device setup, configuration, and usage optimisation.

We do not sell or ship physical products. All services are delivered electronically.

2. Delivery Method

After successful payment confirmation, services are delivered through one or more of the following methods:

• Email communication to the address provided at purchase
• Structured written instructions
• Digital workflow documentation
• Scheduled advisory sessions (where applicable)

3. Delivery Timeframe

Unless otherwise stated on the specific service page:

• Initial confirmation email is sent immediately after payment confirmation.
• Service guidance is delivered within 24 hours of confirmed payment.
• For subscription plans, advisory access begins upon payment confirmation and remains active for the purchased duration.

Business days exclude weekends and public holidays in the United Kingdom.

4. Fulfilment Completion

A service is considered fulfilled when:

• Digital instructions or advisory materials have been sent to the customer’s registered email address; or
• A scheduled advisory session has been completed; or
• Access to the subscribed service period has commenced.

5. Customer Responsibilities

Customers are responsible for:

• Providing accurate contact information at the time of purchase
• Responding to requests for clarification when necessary
• Attending scheduled sessions at agreed times

Delays caused by incorrect information or lack of response may extend fulfilment timelines.

6. Non-Delivery or Access Issues

If a customer does not receive confirmation or delivery within 24 hours, they must contact us at info@mydeviceally.net.

We will investigate and ensure delivery is completed where payment has been successfully processed.

7. Refunds

Refund eligibility and processing are governed by our Refund & Cancellation Policy.

If a service cannot be delivered due to technical or operational reasons on our side, the customer may request a refund in accordance with that policy.

8. International Customers

Our digital services are available internationally. Delivery timelines may vary depending on time zone differences, but digital fulfilment standards remain the same.

9. Contact Information

If you have questions regarding delivery or fulfilment, please contact:

Email: info@mydeviceally.net
UK Helpline: 0-808-531-0585
Mobile: 07451 290545

Last updated: February 13, 2026